API integrations · Employment work
Ertibat
Translating technical integrations into manageable business workflows
Confidentiality safe visualIntegration flow
Discover
→Decide
→Act
→Manage
Product details are explained through architecture and journey models without exposing private screens customer data or internal systems
01 · The problem
What needed to change
API and integration products expose technical concepts statuses credentials and failure cases that can overwhelm business users and operational teams.
02 · My real role
Product Designer and UX Lead
Hawsabah / Digital Pages employee
03 · Decisions I made
Turning complexity into direction
- Organized integrations around purpose status and next action
- Translated technical states into understandable operational language
- Designed reusable patterns for setup monitoring and issue handling
04 · Systems and journeys
The experience I shaped
01Integration directory
02Connection setup
03Status monitoring
04Error and recovery states
05 · Challenges
Constraints I designed through
- Technical terminology
- Many edge cases
- Serving both technical and business users
06 · Team and developers
How I worked
I worked with analysts and developers to understand the real system behavior before shaping journeys and validating the implemented experience.
07 · Result and impact
What the work changed
Clearer integration setup
More understandable system feedback
Reusable patterns for future connectors