01 · Context
What the project needed
Shared transportation requires trust coordination clear pickup and handover information and transparent cost and payment handling for more than one participant.
Mobility platform · Owned project
Tawseela
Designing transparent shared ride coordination and payment journeys
02 · My role
Product Designer and Product Architect
Founder side product
03 · My contribution
How I approached the work
- Structured the journey around ride agreement pickup handover and completion
- Made cost sharing and payment states explicit
- Designed clear responsibilities for riders drivers and administrators
04 · Scope
What I designed
01Ride discovery
02Booking and coordination
03Pickup and handover
04Cost sharing and payment
05Admin oversight
05 · Design considerations
What the work involved
- Multi party coordination
- Trust and accountability
- Real world journey exceptions
06 · Collaboration
How I worked
I translated the service concept into roles journeys system states and interface requirements that a development team could implement.
07 · Delivery and outcomes
What came out of the work
Created an end to end product model
Clarified multi user responsibilities
Connected physical ride stages with digital status and payment