Mobility platform · Owned project
Tawseela
Designing transparent shared ride coordination and payment journeys
Confidentiality safe visualRide coordination map
Discover
→Decide
→Act
→Manage
Product details are explained through architecture and journey models without exposing private screens customer data or internal systems
01 · The problem
What needed to change
Shared transportation requires trust coordination clear pickup and handover information and transparent cost and payment handling for more than one participant.
02 · My real role
Product Designer and Product Architect
Founder side product
03 · Decisions I made
Turning complexity into direction
- Structured the journey around ride agreement pickup handover and completion
- Made cost sharing and payment states explicit
- Designed clear responsibilities for riders drivers and administrators
04 · Systems and journeys
The experience I shaped
01Ride discovery
02Booking and coordination
03Pickup and handover
04Cost sharing and payment
05Admin oversight
05 · Challenges
Constraints I designed through
- Multi party coordination
- Trust and accountability
- Real world journey exceptions
06 · Team and developers
How I worked
I translated the service concept into roles journeys system states and interface requirements that a development team could implement.
07 · Result and impact
What the work changed
Created an end to end product model
Clarified multi user responsibilities
Connected physical ride stages with digital status and payment